Terms & Conditions

1. Acceptance of Terms

By accessing this website or engaging the services of Navabharatha Sustainable Organization, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Scope of Services

Navabharatha provides the following services:

• ZED Certification Services: Assistance in obtaining Zero Defect Zero Effect (ZED) certification under the Government of India's MSME initiative.
• ZED Consulting: Professional guidance to help businesses prepare for ZED certification, including process improvements, documentation, and compliance requirements.
• ZED Assessment: Evaluation of a business's quality systems, processes, and environmental practices to determine readiness for ZED certification.
• ISO Certification: Assistance with ISO certification processes (Coming Soon).
• ISI Certification: Support for BIS/ISI certification (Coming Soon).
• FSSAI Certification: Food safety licensing and certification support (Coming Soon).
• Business Consulting: General business consulting services (Coming Soon).
• Software Solutions: Custom software development services provided through Navabharath Technologies.

Specific project details, including scope, deliverables, timelines, and fees, will be governed by a separate Service Agreement or Statement of Work (SOW).

3. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate and complete information required for certification/consulting processes.
• Grant timely access to facilities, documentation, and personnel as needed for assessments.
• Respond promptly to queries and feedback requests to ensure project timelines are met.
• Implement recommended improvements and corrective actions in good faith.

Delays caused by the client in providing necessary information or access may result in schedule and cost adjustments.

4. Certification Disclaimer

Important: Navabharatha assists clients in preparing for and applying for certifications (ZED, ISO, ISI, FSSAI). However, the final certification decision is made solely by the respective certifying authority (e.g., QCI for ZED, BIS for ISI). We do not guarantee certification approval, as this depends on the client's actual compliance with the certification standards.

5. Payment Terms

• Invoicing: Payment terms, including any advance deposits and milestone payments, will be outlined in the Service Agreement.
• Late Fees: We reserve the right to charge interest on overdue payments as specified in the agreement.
• Refunds: Advance payments and deposits are generally non-refundable once work has commenced, unless otherwise specified in the agreement.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This includes business processes, financial data, trade secrets, and any other sensitive information disclosed during the consulting or assessment process.

7. Intellectual Property

Client Materials: All documents, reports, and deliverables prepared specifically for the client become the client's property upon final payment.

Navabharatha IP: Any templates, methodologies, frameworks, and proprietary tools used in our consulting process remain the property of Navabharatha.

8. Limitation of Liability

Our liability is limited to the fees paid by the client for the specific service. Navabharatha shall not be liable for:

• Certification denial by the certifying authority.
• Indirect, consequential, or incidental damages, including loss of business or revenue.
• Delays or failures caused by circumstances beyond our reasonable control.

9. Termination

Either party may terminate the service agreement under specific conditions, including:

• Material breach of contract by the other party.
• Non-payment of fees beyond the agreed grace period.
• Mutual written agreement.

Upon termination, the client shall pay for all work completed up to the termination date.

10. Indemnification

The client agrees to indemnify and hold Navabharatha harmless from any claims, damages, or liabilities arising from:

• Inaccurate or incomplete information provided by the client.
• The client's failure to implement recommended improvements.
• Any third-party claims related to the client's business operations.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Karnataka, India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mysore, Karnataka.

12. Changes to Terms

Navabharatha reserves the right to update these Terms and Conditions at any time. The latest revision date will be indicated on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

Last Updated: December 2025